Return policy

1. Refunds and Overpayments 

1.1. In the event of circumstances requiring the Store to refund amounts paid by the Customer into the Store’s account, such a refund will take place no later than within 7 business days.

1.2. If the Customer made the payment via bank transfer, the refund will be made to the bank account from which the payment was made or to another account indicated by the Customer.

2. Withdrawal from the Contract 

2.1. In accordance with the Act of March 2, 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product, a Customer who is a natural person making a purchase for purposes unrelated to professional or business activity has the right to withdraw from the contract without giving a reason within 14 days from the date of receiving the shipment.

2.2. To exercise the right of withdrawal, the Customer must submit a withdrawal declaration and return the product to the Store. A sample declaration form is available on the Store’s website. 

2.3. Returned goods must be complete and in an unchanged condition, unless the change was necessary within the limits of ordinary management. The Customer should handle the goods in a way that allows their potential return. 

2.4. The returned product must be sent back to the Store’s address no later than 14 days from the date of submitting the withdrawal declaration. 14 dni od dnia złożenia oświadczenia o odstąpieniu od umowy. 

2.5. The cost of returning the product is non-refundable. 

2.6. The Store will refund the amount due for the returned product within 7 business days from the date of receiving the return. 7 dni roboczych od dnia otrzymania zwrotu.

3. Complaints Policy

3.1. Products sold in the Store may be covered by a manufacturer’s or distributor’s warranty. The warranty conditions and duration are specified in the warranty card attached to the product.